Privacy Policy

Privacy & Security:

We believe in your privacy. Arctic Ease has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: arcticeasewrap.com

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your order.

Financial information that is collected is used to bill the user for products and services.

We do not license, sell, rent or trade any collected personal information, including contact information or specific information about your transactions or other personally identifiable information unless:

• You request or authorize it;
• Information is provided to help complete a transaction initiated by you; or
• The disclosure otherwise is lawfully permitted or requested.

Our site’s registration form requires users to give us contact information (like their name and email address), and demographic information (such as zip code). We use customer contact information from the registration form to send the user information about our company and to contact you when necessary. We use information about you to fulfill your requests, provide services, and for other business purposes.

We do not collect information from online guests.

Information You Provide Us:

We receive and may store any information you enter on our website or give to our website in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us. We do not store your credit card account information. This information may include:

• Your name
• Your mailing address
• Your e-mail address
• Your phone number

It may also include any other personal or preference information you provide to us.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, we use “cookies” like many other websites. Through “cookies” we obtain information when your web browser accesses our website (see “What are ‘Cookies’ and how do we use them?” section below for details). There are utilities designed to help you visit websites anonymously. Although we cannot provide you with a personalized experience or certain services at our website if we cannot recognize you, we want you to be aware that these tools exist.

What are “Cookies” and how do we use them?

Cookies are pieces of information that a Web site transfers to an individual’s hard drive for record-keeping purposes while at the site. Cookies make Web-surfing easier by saving your shopping cart, order history, and shipping information. The use of cookies is an industry standard, and you’ll find cookies at most major Web sites. Cookies help make Arctic Ease better, by showing how and when guests use the site. Many content improvements and updates are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. A cookie lets Arctic Ease remember that you’ve registered, which allows us to speed up your future activities at our sites. The cookie itself does not contain any personally identifying information.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website’s best features, so we recommend that you leave them turned on.

Cookies allow us to provide features such as purchasing and storage of items in your Cart between visits.

How to manage your Cookies:

You have the opportunity to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. The last of these, of course, means that certain personalized services cannot then be provided to you and accordingly you may not be able to take full advantage of all of the Arcticeasewrap.com features.

Opt Out Options:

If you would like to opt out of receiving any Cookies from our website, please use the help function in your web browser to restrict Cookies.

Lastly, if your existing cookie expires or you clear your cookies for any reason, you will need to follow the steps from the help section of your browser again to opt out any new cookies.

Service Providers

Our website may also share information with companies that provide support services to us (such as a printer, mailing house or web host). These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Protection of Our Website and Others

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company. We may disclose information you provide to our website to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others.

Business Transfers

If some or all of the business assets of our website are sold or transferred, we generally would transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

E-Mails

If you provide our website with your e-mail address, you may receive e-mails from us. If you do not want to receive marketing or promotional e-mails from us, please email customerservice@arcticeasewrap.com

More Information:

Please email customerservice@arcticeasewrap.com or call 484-924-9186 if you have further questions about our e-mail unsubscribe process.

Your Consent:

By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.

Secure Sockets Layering (SSL)

Our website uses Secure Sockets Layering (SSL) to encrypt your personal information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.

Warning about Fraudulent E-mails

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, credit card information or other personal information through e-mail.

Your California Privacy Rights

Under California law, California residents who have an established business relationship with Arctic Ease may choose to opt out of Arctic Ease disclosing personal information about them to third parties for marketing purposes.

For purposes of this opt-out option:

• “Arctic Ease” means the arcticeasewrap.com website, and
• “Third Party” means:
• a business that is outside the Arctic Ease family

If you choose to opt out, Arctic Ease will not disclose your personal information to a Third Party for marketing purposes. As a result, you will not receive direct mail, telephone or e-mail solicitations for products or services from:

• A business outside the Arctic Ease family
• Arctic Ease or Arcticeasewrap.com

To opt out, please do the following:

• Contact Arctic Ease Customer Service at 484-924-9186 (M-F, 8:00 a.m.-4:30 p.m. EST)
• Tell the telephone rep that you would like to opt out of Arctic Ease sharing your information with a third party AND that you
would like to opt out of receiving direct mail, telephone and e-mail solicitations from Arctic Ease.
• Mail a letter to: Arctic Ease, 200 Schell Lane, Suite 204, Phoenixville, PA 19460

Your opt out request will be processed within 30 days of the date it was received. Once you have opted out, you do not need to do so again.