Terms and Conditions

Welcome to arcticeasewrap.com. GAWI Healthcare, LLC (DBA “Arctic Ease”) provide, website features to you subject to the following conditions. If you visit or shop at arcticeasewrap.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Arctic Ease service or business (e.g., Arcticeasewrap.com, Club Arctic Ease, Blogs, wholesale.arcticeasewrap.com, YouTube/Arcticease, Flickr/Arcticease, Facebook/Arcticeasewrap or Twitter/Arcticease) you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.


Please review our Privacy Notice, which also governs your visit to arcticeasewrap.com, to understand our practices.

Electronic Communications

When you visit arcticeasewrap.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of GAWI Healthcare, LLC, or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of GAWI Healthcare, LLC and protected by U.S. and international copyright laws. All software used on this site is the property of GAWI Healthcare, LLC or its software suppliers and protected by United States and international copyright laws.


In addition, arcticeasewrap.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of GAWI Healthcare, LLC in the U.S. and/or other countries. GAWI Healthcare, LLC’s trademarks and trade dress may not be used in connection with any product or service that is not Arctic Ease’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Arctic Ease. All other trademarks not owned by Arctic Ease that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by GAWI Healthcare, LLC.


One or more USA and Worldwide patents and/or patent applied applications owned by Arctic Ease apply to this site and to the features and services accessible via the site. Portions of this site operate under license of one or more USA and Worldwide patents and /or patent applications.

License and Site Access

Arctic Ease grants you a limited license to access and use for personal use the information contained on this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Arctic Ease. This license does not include any reuse, resale or commercial use of this site or its contents; any health information and /or use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another party or merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Arctic Ease. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, videos, page layout, or form) of Arctic Ease without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Arctic Ease name or trademarks without the express written consent of Arctic Ease. Any unauthorized use terminates the permission or license granted by Arctic Ease. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Arctic Easewrap.com so long as the link does not portray Arctic Ease, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Arctic Ease logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Arctic Ease does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use arcticeasewrap.com only with involvement of a parent or guardian. Arctic Ease reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send emails and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Arctic Ease reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Arctic Ease a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Arctic Ease and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Arctic Ease for all claims resulting from content you supply. Arctic Ease has the right but not the obligation to monitor and edit or remove any activity or content. Arctic Ease takes no responsibility and assumes no liability for any content posted by you or any third party.


ARCTIC EASE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THE SITE, IT’S OPERATION, OR YOUR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. ARCTIC EASE makes no warranties as to the availability, up-time, functionality, error-free nature or reliability of the Site, the Internet, or other technology utilized to present access or utilize the Site, nor does it warrant that the Site shall be free of computer viruses or other malicious content. ARCTIC EASE reserves the right to modify, suspend or discontinue the offering of the Site at any time for any reason without prior notice. Further, while ARCTIC EASE utilizes electronic and physical security to reduce the risk of improper access to or manipulation of data during transmission and storage, it cannot guarantee the security or integrity of the data and shall have no liability for breaches of security or integrity or third-party interception in transit, nor for any damage which may result to your computer or other property by your use of the Site.

ARCTIC EASE may provide links to third party Web sites from the Site. Such links are provided for your convenience, and do not necessarily constitute an endorsement by ARCTIC EASE of such sites or an affiliation between ARCTIC EASE and the owners of such sites, nor shall ARCTIC EASE be liable for the contents of such sites. ARCTIC EASE will also not be liable for any errors in such links, or for any malfunction of such links.

To the extent that ARCTIC EASE shall offer any sweepstakes or other prize promotions (“Promotions”) via the Site, such Promotions shall be subject to the rules published with the Promotions, which will be in addition to these Terms. Similarly, to the extent that ARCTIC EASE may provide you with an opportunity to obtain software or other proprietary content owned by ARCTIC EASE or a third party, such content may be subject to its own license agreement, in addition to these Terms.

Arctic Ease does not give medical advice. All content, including text, graphics, images, and information available on or through this web site are for educational purposes only and are not sufficient for medical decisions. The content is not intended to be a substitute for professional medical advice, diagnosis or treatment. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE, OR DELAY SEEKING IT, BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEB SITE. NEVER RELY ON INFORMATION ON THIS WEB SITE IN PLACE OF SEEKING PROFESSIONAL MEDICAL ADVICE.

Policies Regarding Your Order

• Order Cancellation Policy
• Shipping Policy
• Online Return & Exchange Policy
• Recall Policy
• Payment, Pricing, and Promotions

Order Cancellation Policy

To cancel an order you have placed with arcticeasewrap.com, or via our telephone order system, you must contact customer support by email (customerservice@arcticeasewrap.com) or by telephone (484-924-9186). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When contacting customer support to cancel an order, please be ready to provide:

• Your name
• The order number
• Your contact information

Please note that if the item has shipped, the order cannot be canceled.
If the item has already been shipped, you can return the return the item for a refund (minus shipping and handling costs) within the allowed time period. See the Return Policy below.

Shipping Policy

IMPORTANT: If your package was damaged in shipment please contact us immediately at 484-924-9186 or email customerservice@arcticeasewrap.com
At the current time, Arctic Ease ships only to continental US, Alaska and Hawaii. Please check with customerservice@arcticeasewrap.com to inquire about any other shipment locations including APO and FPO locations.

All items are shipped on the next business day if the order is placed before 4:00 PM Eastern Time. Items ordered after 4:00 PM Eastern Time may be shipped on the following business day.

A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the USPS or UPS tracking number for your item if available.

PLEASE NOTE: ARCTIC EASE PRODUCTS CANNOT BE FROZEN. Special care is taken when packaging our products for shipment during the winter months to protect them from freezing. Due to the number of days some packages require for delivery, there may be a delay in the shipment date to avoid weekends and Holidays en route. This seasonally affects customers living in areas that have weather that falls below freezing, as every effort is made to protect the product.

Arctic Ease is responsible to deliver product with adequate packaging protection to ensure its arrival without freezing. Arctic Ease will accept returns for freezing only during the first 10 days from the shipping date. See the Online Return and Exchange Policy below.

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Your shipping expense is included in the Shipping and Handling field in your shopping cart, and again in the Shipping and Handling field on the Checkout page. By proceeding with the checkout transaction, you agree that the fees have been disclosed to you.

Online Return & Exchange Policy

If your package was damaged in shipment please contact us immediately at 484-924-9186 or email customerservice@arcticeasewrap.com, and the damaged goods will be replaced.

If you are dissatisfied for any reason, orders may be returned within 30 days for refund of the purchase price, less shipping and handling fees, provided that the items are returned IN THE ORIGINAL PACKAGING. By making a purchase with arcticeasewrap.com, you are confirming that you have read and understand our Refund Policy

We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want.

Arctic Ease offers a 30 day Money Back Guarantee on every product we offer. Shipping and Handling Charges are not refundable. Please email customerservice@arcticeasewrap.com or telephone 484-924-9186 within 10 days of the Order Shipment Date to obtain an RMA (Return Merchandise Authorization) number if you need to return an item.

IMPORTANT: Refunds will only be authorized for the first 30 days after an order has been shipped, and the product must be returned IN THE ORIGINAL PACKAGING.

Return merchandise with RMA number to:

Arctic Ease Returns
(RMA number)
200 Schell Lane
Suite 204
Phoenixville, PA 19460

We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card. IMPORTANT: Refunds sent with no RMA number will be returned to sender.

Recall Policy:

In the event of a product recall the customer will be contacted directly.

Payment, Pricing & Promotions:

All pricing and payment information displayed in the Arcticease.com website are in US Dollars.

We currently accept credit and debit cards for VISA, MasterCard, and American Express.

The billing address entered at checkout or stored in your profile must match the addresses on file with VISA otherwise VISA may deny authorization on your order.